At Desimann, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or interact with Desimann through WhatsApp, email, social media, or other channels.
1. Information We Collect
We may collect your name, mobile number, email address, delivery address, order details, payment status, feedback, and communication preferences. We may also collect basic technical information such as browser type, device information, IP address, and website usage data to improve our website and services.
2. How We Use Your Information
We use your information to process orders, arrange delivery, provide customer support, send order updates, improve our products and website, respond to your queries, manage refunds or complaints, and share offers or updates only when appropriate.
3. Payments
Desimann does not store your full card, UPI, net banking, or wallet details on our website. Payments are processed through secure third-party payment partners. We may store limited payment status information such as transaction ID, payment confirmation, refund status, and invoice details for order records.
4. Sharing of Information
We do not sell your personal information. We may share necessary details with delivery partners, payment partners, website/service providers, customer support tools, or legal authorities when required by law. Information is shared only for business, service, legal, or security purposes.
5. Marketing Communication
With your consent or interest, we may contact you through WhatsApp, SMS, email, or social media for order updates, offers, product launches, feedback, and customer support. You can ask us to stop promotional messages at any time.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve browsing experience, remember preferences, analyze traffic, and improve marketing performance. You can disable cookies from your browser settings, but some website features may not work properly.
7. Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, loss, or alteration. However, no online platform can guarantee 100% security, so customers should also avoid sharing sensitive information through unsecured channels.
8. Data Retention
We keep your information only for as long as necessary for order processing, customer support, legal compliance, accounting, fraud prevention, and business records. When information is no longer required, we may delete or anonymize it.
9. Your Rights
You may request access, correction, update, deletion, or withdrawal of consent for your personal information, subject to legal and business record requirements. To make a request, contact us using the details given below.
10. Children’s Privacy
Our products and services are intended for general customers and are not directed toward children. If we become aware that personal information of a child has been collected without proper consent, we will take appropriate steps to delete or restrict such information.
11. Third-Party Links
Our website may contain links to third-party websites, payment gateways, delivery partners, or social media platforms. Desimann is not responsible for the privacy practices or content of third-party websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Customers are advised to review this page periodically.
13. Contact and Grievance Officer
If you have any questions, complaints, or requests related to this Privacy Policy or your personal information, you can contact us:
Brand: Desimann
Email: support@desimann.com
Phone/WhatsApp: +91 87663 56299
Address: Karoda mahajan, 464, Desimann, Shamli, Uttar Pradesh 247776
Grievance Officer: Saksham Malik
Response Time: We aim to acknowledge complaints within 48 hours and resolve them as soon as reasonably possible.
Last Updated: 27 June 2026